What is a Cloud PBX?
As with any new enterprise technology, the VOIP industry has its fair share of terminolgy, jargon, and marketing terms. Sometimes it can be difficult to differentiate between facts, marketing campaigns, and advertising. The same term can refer to different services depending on the vendor and the same service can be given multiple labels by providers simply to differentiate themselves from the pack.
Anyone who is interested in enterprise VoIP systems will have come across the term Cloud PBX and wondered what it means. It can seem especially confusing because it sounds similar to other terms like Hosted PBX. Broadly speaking, they all refer to the exact same type of service - phone service with PBX functionality that is delivered online through dedicated or shared data connections.
Cloud PBX - although this term has become incredibly popular over the last few years, Hosted PBX systems have been around for much longer. The reason why it is gaining prominence now is because the PBX functionality is delivered by utilizing VoIP technology instead of circuit switching. Although cloud hosted PBX can refer to conventional analog phone service, in most cases it refers to VoIP.
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